Turbo Leads is built on two primary pillars: customer communication and internal collaboration. Here's how the platform transforms your dealership's operations:
1. Customer Communication
Turbo Leads makes it easy to engage with customers from the moment they submit an inquiry. Whether they're reaching out through the Web Widget, calling directly, or sending an SMS, the platform ensures that their messages are routed to the right department or team member in real-time. Key features include:
Web Widget: A customizable tool that allows customers to connect with your dealership directly from your website, initiating chats, sending messages, or requesting callbacks.
SMS and Email Integration: Respond to leads quickly via SMS or email, with options to include attachments, links to product information, or promotional content.
Media Sharing: Attach photos, videos, and documents to enhance your conversations and provide customers with all the information they need to make informed decisions.
Getting Started
Now that you understand the capabilities of Turbo Leads, let’s dive into the specifics. Use the tabs above to explore:
Training Movies: Watch training videos to see Turbo Leads in action and learn how to use its key features.
Mobile App: Discover how to handle incoming leads effectively via Turbo Leads Mobile.
Desktop App: Learn how to manage all communications, campaigns, and internal chats from your desktop.
Best Practices: Find tips and strategies for making the most of Turbo Leads in your daily operations.
Take the Quiz: Test your knowledge and reinforce what you've learned.
Turbo Leads is more than just a tool—it’s a comprehensive solution for transforming the way your dealership operates. Let’s get started and make every lead count!
Go to the Movies section to learn some Turbo Leads basics. (Use Tab Above)
Training Movies
Turbo Leads Introduction & Web Widget: A real-time engagement tool that connects website visitors with the right department via SMS, Email, and direct calls, ensuring seamless communication and faster responses.
Turbo Leads Mobile: Explore the powerful tools that enable your team to efficiently manage leads, share media, and collaborate effortlessly—all from the convenience of their mobile devices.
Turbo Leads Desktop App: Manage all dealership communication and workflows from one dashboard.
Visit the Turbo Leads Mobile and Desktop App sections for more insights. (Tabs Above)
Mobile App
Important: Turbo Leads can only integrate campaigns managed by R2R Digital Services. Without this service, the Inbox will handle Web Widget inquiries and internal staff communications only.
Core Features
Engage with Leads: Instantly connect with customers via SMS, direct calls, or email, ensuring a quick and professional response.
Attach Media: Share images, videos, and links directly with customers to showcase products and promotions effectively.
CRM Integration: Automatically sync all communication with your CRM, keeping customer records updated in real time.
Mobile-Optimized: Stay on top of your leads and customer inquiries while on-the-go, ensuring no opportunity is missed.
The Perfect Pairing for Sales Staff
Turbo Leads Mobile is designed with sales teams in mind. It provides a reliable platform where staff can:
Work on-the-go while still being connected to the dealership's central systems.
Receive credit for their efforts by ensuring all activities are logged and accounted for.
Protect the dealership's interests by routing leads to the right departments efficiently.
With Turbo Leads Mobile, your dealership gains a perfect balance of mobility, accountability, and functionality. It's a tool built to empower sales staff while ensuring every lead is nurtured and directed to the right place.
What’s Next?
Now that you’ve learned about the power of Turbo Leads Mobile, discover the **Desktop Hub** (Use Tab Above) where all incoming communications are managed under one roof. It’s the central point for staff chats, and real-time leads and updates.
Desktop Hub
Important: Turbo Leads can only integrate campaigns managed by R2R Digital Services. Without this service, the Inbox will handle Web Widget inquiries and internal staff communications only.
Key Features
Unified Inbox: Combine SMS, email, and internal staff chats in a single dashboard, streamlining all communication into one manageable location.
Internal Collaboration: Staff can communicate across departments effortlessly, ensuring seamless handoffs and teamwork.
Campaign Integration: Merge incoming messages with ongoing marketing campaigns when utilizing R2R Digital Services.
Real-Time Notifications: Receive alerts for new messages and inquiries to ensure timely responses.
Scalability for Teams: Works equally well for small sales teams and large, multi-department dealerships.
Turbo Combo Inbox: The Heart of the Desktop App
The Turbo Combo Inbox is the core of the Desktop App, bringing all incoming and outgoing communications into one intuitive platform. It empowers your staff to:
Manage Web Widget inquiries, campaign responses (from R2R Digital Services), and internal staff messages from one location.
Handle communications across all departments—sales, parts, and service—improving collaboration and operational efficiency.
Collaboration Across Departments
The Desktop App isn't just for sales. It provides tools for your parts and service to connect with customers on a deeper level:
Share files and media, such as service manuals, invoices, and product videos, directly through the platform.
Coordinate with other departments to ensure customers receive consistent and informed communication.
Go to Best Practices (use the Tab above)
Best Practices
Respond Quickly: Customers expect responses within 5 minutes. Timely replies build trust and credibility.
Personalize Interactions: Use the customer's name and reference past interactions for a more personal touch.
Be Clear and Concise: Write clear and simple messages to avoid confusion.
Send Helpful Media: Attach relevant images, videos, or links to enhance customer understanding.
Maintain Professional Tone: Always use respectful and professional language, even in casual SMS exchanges.
Keep It Short: SMS is best for quick updates or responses. Avoid lengthy messages.
Use Templates: Prepare templates for common queries but personalize them before sending.
Timing Matters: Avoid sending messages too early or late in the day.
Include Call-to-Actions: End messages with clear instructions, like "Reply YES to confirm your appointment."
Avoid Overloading: Don't send multiple messages in a short span unless necessary.
Confirm Appointments: Use SMS for quick appointment confirmations or reschedules.
Personalize Emails: Use the customer's name and include relevant details to make the email engaging.
Keep It Professional: Maintain a professional tone, even in follow-up or casual emails.
Use Clear Subject Lines: Ensure subject lines reflect the email's purpose for better open rates.
Follow-Up Regularly: Send follow-up emails at appropriate intervals to stay on the customer's radar.
Include Media: Embed images, product brochures, or videos to support your message.
Centralize Communication: Use the Turbo Inbox to manage all incoming and outgoing communications in one place.
Assign Leads Efficiently: Route messages to the correct department or individual to prevent delays.
Collaborate Across Teams: Use internal chat features to share updates, files, and solutions with colleagues.
Leverage Notifications: Enable real-time alerts to avoid missing important messages.
Review Analytics: Use the analytics tools to monitor response times and team performance.
Are you ready to take the Quiz? (Use Tab Above)
Take Quiz
Test your knowledge of Turbo Leads with this short quiz. Answer all questions to see your results.
Enter your full name:
Please enter your dealership name:
1. Can I send an SMS campaign or start a new chat directly through Turbo Leads?
Yes, I can send campaigns and start chats anytime.
No, SMS campaigns and new chats are not supported from Web Widget.
Only if I integrate with an approved third-party tool.
It depends on the Turbo settings configured.
2. What types of contact can be made using the Turbo Leads Mobile app?
Only SMS and Calls
Email, Print, Facebook and Calls
SMS texts, Email and Calls
None of the above
3. When using the Turbo Leads Desktop App, which feature combines SMS texts, emails, and internal staff chats?
4. What is the most effective tool for sales staff to use on the sales floor to engage with leads and manage communications efficiently?
Turbo Inbox
R2R Turbo Max CRM
Campaign Integration
Turbo Leads Mobile App
5. A customer requests a picture of a product along with a walk-around video. Which Turbo Leads feature allows you to send these directly??
Use my Inbox to start a new chat.
Use text chat and share a file or movie.
Internal Chat to Parts to ask if they can help.
Speak to Campaign Manager through inbox.
6. If a salesperson needs to communicate with the service department about a tire and then coordinate with parts to order it in-house, which feature could they use?
Turbo Inbox notify
Round Robin Assignments
Internal Staff Chat
Service Integration
7. Is it possible to remove spam from my mobile inbox to clear clutter?
No
Yes
8. Where can you go to find help or support for Turbo Leads?
Turbo Inbox
Help Center under the "More" Menu
Internal Chat
Round Robin Assignments
9. Where can you go to change your settings in Turbo Leads Mobile?
Turbo Inbox
Help Center
More Menu - lower navigation
Unified Inbox
10. Where can you find a customer's complete history or timeline?
Media Sharing
Turbo Inbox
Help Center
Full Profile section